FAQS

When can I expect my order to ship?

Typically, our average shipping time is around 14 business days. This calculation begins after a 1-3 business day processing window. You can anticipate tracking numbers to be updated within 3-5 days after your order has been shipped. If, after 7 business days, you haven't received a tracking number, please reach out to us at support@blossomwisdom.com.

I'm not entirely satisfied with my order. Can I return it, especially if there's an issue?

Certainly! We offer a 100% money-back guarantee in cases of defective or damaged products. You have 20 days to return the item to us for a full refund. Please note that you'll be responsible for the return shipping costs. Once we've received the product, we'll process a refund for the full amount of your original purchase. Be sure to include your name and order number on the returned parcels. Please keep in mind that if your package is en route, you must wait for it to arrive before initiating a return and receiving a refund.

Is it possible to cancel my order?

Absolutely! You can cancel your order without any penalty, but it's important to do so before it ships. If the item has already been sent, you can take advantage of our easy return system to obtain a full refund.

I've entered an incorrect shipping address. What should I do now?

If you've made a typo or filled in the wrong address, simply reply to your order confirmation email to confirm the error. After double-checking that the address provided is incorrect, kindly notify us via email at support@blossomwisdom.com. We can make the necessary address correction within 24 hours. Please note that no refunds will be issued after 24 hours of an incorrect submission.

How long does the shipping process usually take?

Shipping times can vary as we ship worldwide from various fulfillment centers based on your location. On average, our shipping time is 14 business days.

I have a question that hasn't been addressed here. Can you assist me, please?

Absolutely! Please send us an email at support@blossomwisdom.com, and we'll be delighted to provide any assistance you require. We do receive a high volume of emails, so for a prompt response, please attach your order number and clearly describe the issue you're facing. Thank you!